The Threshingfloor

The Threshingfloor

Transformation is from within and from the top down – Values underlie the Mission; Vision is born on the threshingfloor(place of business – the marketplace); Vision drives passion; Passion fuels the business.

· Values determine Mission, Vision and Strategy – these are determined at the highest level of the organization and fed through whole organization

· Transformation takes place from within and is not merely change but fundamental change and re-newing of the mindset

· Customer is the focal point that all components of the business revolve around

· Competitor analysis enhances customer service and determines core competencies

· Pricing structures are determined by quality and service levels

· Marketing is focused on target market and customer needs

· Value analysis of business expenditure to ensure customer satisfaction

· Training and competency of staff and management are vital to serve customer needs

· Time management and organizational structure enhance excellence in customer service

· Business processes and controls are efficient to satisfy customer service levels

· Owners and top management life skills and capabilities drive vision and strategy implementation to sustain the mission.

· Measurables are in place at every level of the organization

· Accountability and follow up are key to sustaining plans of action.

· Transformation is introspective and seasonal – Time and season